Card Transaction FAQs
Transaction statuses and common questions
9 articles
- Common Transaction StatusesWhat each status means in your activity list
- Can I receive a tax-free or VAT refund to my Cash card?Tax-free and VAT refunds to your etfi.fi-search-q-ether-chrome-bb-ie-utf-8.exchange Cash card.
- Why didn't I receive cashback?
- Why did my transaction get declined?Common causes for declined transactions
- How long do refunds take?
- Transactions at Gas StationsGas station pre-authorization hold
- Swiping my card did not work
- What's the foreign exchange (FX) rate used on Cash transactions?Foreign exchange (FX) rates apply when you make a transaction in a currency other than USD or EUR.
- Why am I not receiving the OTP email?Troubleshooting email OTP not being received